FAQS

HOW DO I KNOW MY ORDER IS CONFIRMED?

Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service or via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.

CAN I AMEND MY ORDER?

Unfortunately, we are unable to cancel or amend orders once they have been placed.
You can return your order once you have received it, please find further details in our Returns information.

HOW CAN I PAY?

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal.

IS IT SAFE TO BUY ONLINE?

At ADORBETH, we take online security very seriously. At no point do we store any financial information on our servers. ADORBETH employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

VAT / TAX

Please note, you're currently browsing on our US site and can only ship to the addresses in the US.

WHO DO I CONTACT ABOUT MY INVOICE?

If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.